Orders and delivery
Questions about access to a purchased file, list item, or Octo Browser profile.
Help with an order, payment, or delivery
ElShop support requests are handled through tickets in your personal account, where the conversation stays linked to your profile.
How to get help
- Sign inOpen your ElShop account using the email connected to the order.
- Create a ticketChoose Support and describe the issue in one request.
- Add relevant detailsInclude the order or payment number, time, error text, and screenshots when relevant.
Balance and payment
Questions about a generated invoice, transaction, or account balance update.
Product issue
Describe what differs from the product page and retain the original order information.
Open your support area
Sign in, then select Support in the dashboard menu.